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Shipping Policy

Rozet Gas Nigeria Ltd, we offer free delivery of our cooking gas cylinders to your doorstep. Our delivery service is available within Lagos State, and we strive to ensure that all orders are delivered within 10 working days. We use a trusted courier service to ensure timely and safe delivery of your cooking gas cylinder. Other policies include:

  • Shipping Restrictions: "Please note that we can only deliver cooking gas cylinders to certain areas due to regulatory requirements. If you are unsure whether we deliver to your area, please contact our customer support team."

  • Delivery Time: "We make every effort to deliver your order within 10 working days. However, delivery times may vary depending on factors such as weather conditions, traffic, or other unforeseen circumstances. We will keep you informed of any delays or issues with your delivery."

  • Tracking Information: "You can track your order by logging into your account on our website or by contacting our customer support team."

Return & Exchange Policy

"We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your cooking gas cylinder, you may return it to us within [number of days] days of delivery for a full refund. The cylinder must be in its original condition, and the seal must be intact." Other policies include:

  • Return Process: "To initiate a return, please contact our customer support team to request a return authorization. We will provide you with instructions on how to return the cylinder to us. Once we receive and inspect the returned cylinder, we will issue a refund to your original payment method."

  • Refund Policy: "We will process your refund within 5 days of receiving the returned cylinder. Refunds will be issued to the original payment method used to place the order. Please note that shipping fees are non-refundable."

  • Exchange Policy: "If you received a damaged or defective cylinder, please contact our customer support team immediately. We will arrange for a replacement cylinder to be delivered to you as soon as possible. If you prefer, we can also issue a refund instead."

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